Shipping policy

At The Urban Chiq, weโ€™re committed to delivering your orders quickly and securelyโ€”wherever you are. Hereโ€™s what to expect when shopping with us:

๐Ÿšš Where We Ship & How Long It Takes

๐Ÿ™ Within Nairobi

  • Delivery Time: 4 to 48 hours

  • Delivery Fee: KSh 300โ€“900 (depending on location)

  • Carrier: Our trusted in-house rider (based on TRM Drive)

๐Ÿž Outside Nairobi (Kenya)

  • Delivery Time: 48 to 72 hours

  • Delivery Fee: KSh 400โ€“1000

  • Carriers: Wells Fargo, 2NK, Tahmeed, etc.

๐Ÿ  Pickup Mtaani Option

  • Delivery Time: Within 48 hours

  • Standard Pickup Fee: KSh 150

  • Doorstep Delivery Fee: KSh 350โ€“600 (based on location)

๐ŸŒ International Shipping

  • Delivery Time: Within 7 days

  • Carrier: DHL

  • Shipping Fee: Starts at $15 USD

  • Note: International customers are responsible for customs or import duties, if any.

๐Ÿ•’ Order Processing

  • All orders are processed and dispatched within 1 business day after confirmation.

๐Ÿ” Order Tracking

  • Youโ€™ll receive tracking updates via SMS or email once your order ships.

  • Pickup Mtaani and DHL orders come with tracking numbers.

โ— Delays, Lost, or Damaged Packages

  • If your order is delayed, lost, or arrives damaged, please contact us immediately.

  • Weโ€™ll coordinate with the relevant courier to resolve the issue swiftly.

๐Ÿ“ž Contact Us

Have questions or need help with your order? Reach out anytime!